Return and refund policy

This policy sets out the return and refund arrangements applicable to TELMA PARIS orders. It supplements the Terms and Conditions of Sale.

1.Right of withdrawal

Subject to the exceptions provided for by law, the consumer has fourteen (14) days from receipt of the order to inform TELMA PARIS of the decision to withdraw.

2.How to make a return request?

The customer may exercise the right of withdrawal:

• Via the withdrawal feature available on the website.
• Using the model form set out in the Terms and Conditions of Sale.
• Or by any statement clearly expressing the wish to withdraw.

The customer may also contact TELMA PARIS at the following address:

contact@telmaparis.com

When handling the return request, the customer may be asked to state the reason for the return and to confirm the condition of the product. This information is only intended to facilitate processing and does not condition exercise of the statutory right of withdrawal.

3.Returning the product

After communicating the decision to withdraw, the customer has a maximum of fourteen (14) days to return the product.

After the request is processed, TELMA PARIS emails the customer the return instructions and a return label.

The product must be properly protected for transport and, as far as possible, returned in its original packaging.

The customer is invited to keep the proof of shipment and tracking number until the return has been finally processed.

4.Return shipping costs

In the case of a simple change of mind, the direct costs of return are borne by the customer.

When the customer uses the return label provided by TELMA PARIS, return costs of €4.90 are deducted from the refund.

These costs are not applied under the same conditions when a product is:

• Defective.
• Damaged.
• Non-conforming.
• Or different from the product ordered.

5.Condition of the returned product

The customer may be held liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature and characteristics.

TELMA PARIS examines the condition of the returned product in accordance with the rules applicable to the right of withdrawal.

6.Scent that is not liked

Perception of a fragrance is subjective.

The fact that a customer ultimately does not like a TELMA PARIS fragrance does not, by itself, constitute a manufacturing defect or a lack of conformity of the product.

This provision does not affect the right of withdrawal when it applies.

7.Refund

When the right of withdrawal is validly exercised, TELMA PARIS refunds the amounts due without undue delay and no later than fourteen (14) days from the date on which S&S is informed of the customer’s decision to withdraw.

For sales of goods, the refund may however be deferred until the product is recovered or until proof of shipment is received, whichever occurs first.

The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means that does not give rise to any additional cost.

When the TELMA PARIS return label is used, return costs of €4.90 are deducted from the refund.

8.Initial delivery charges

The refund following a withdrawal includes delivery charges corresponding to the standard delivery method offered.

When the customer chose a more expensive delivery method than the standard method offered, TELMA PARIS is not required to refund the corresponding surcharge.

9.Store credit

TELMA PARIS may offer store credit on a commercial basis.

When a customer is legally entitled to a refund, store credit cannot replace that refund without the customer’s agreement.

10.Fragrance exchange

TELMA PARIS is not required to offer an exchange when the customer simply wishes to replace one fragrance with another.

An exchange may however be offered occasionally on a commercial basis, under the conditions communicated to the Customer.

11.Damaged, incorrect or leaking product

If the customer receives a product that is broken, leaking, damaged, non-conforming or different from the one ordered, the customer is invited to contact TELMA PARIS as soon as possible:

contact@telmaparis.com

To facilitate handling of the request, TELMA PARIS may in particular request:

• The order number.
• A description of the problem.
• Photographs of the product concerned.
• Photographs of the parcel and its shipping label.

This procedure does not limit the legal warranties available to the consumer.

12.Legal warranties

This policy does not limit either the legal guarantee of conformity or the guarantee against hidden defects available to the consumer.

The detailed terms of these warranties are set out in the TELMA PARIS Terms and Conditions of Sale.

13.Contact

For any question concerning a return or a refund:

TELMA PARIS
Email: contact@telmaparis.com