Privacy policy

This Privacy Policy explains how S&S, which operates the TELMA PARIS brand, collects and processes your personal data when you use the website www.telmaparis.com, place an order, create an account or contact our customer service.

1.Data controller

The data controller is:

S&S – TELMA PARIS
SASU with a share capital of €1,000
60 rue François 1er
75008 Paris – France
SIREN: 938 698 206
Email: contact@telmaparis.com

2.Personal data collected

Depending on your use of the site and your relationship with TELMA PARIS, we may in particular process:

Your first and last name.
Your postal, telephone and email contact details.
Information relating to your customer account.
Information relating to your orders, returns and refunds.
Information necessary for payment.
Your exchanges with customer service.
Information relating to your browsing on the site.
Your preferences regarding commercial communications and cookies.

Payments are processed by specialised providers. S&S does not retain your full bank card number.

3.Purposes and legal bases of processing

Your data may be used for the following purposes:

Order management and customer relationship

We use your data in order to:

Record and process your orders.
Manage payments.
Prepare and ship the products.
Provide delivery tracking.
Handle returns, refunds and complaints.
Manage your customer account.
Respond to your requests.

These processing operations are mainly based on performance of the contract or on steps taken at your request prior to entering into a contract.

Legal and accounting obligations

Certain data are retained in order to comply with our legal, tax, accounting and regulatory obligations.

These processing operations are based on compliance with a legal obligation.

Security and fraud prevention

Certain data may be used to secure the site, payments and orders, detect fraudulent behaviour and prevent abuse.

Depending on the case, these processing operations are based on our legitimate interest in securing our services and transactions, or on a legal obligation.

Commercial communications

Where required by regulation, commercial communications are sent on the basis of your consent.

In certain cases provided for by regulation, TELMA PARIS may also send customers communications relating to products or services similar to those already purchased, provided they can object simply and free of charge.

You may unsubscribe at any time using the link provided in each commercial communication.

Audience measurement, personalisation and advertising

When audience measurement, personalisation or advertising tools require your consent, they are only activated after your agreement.

You may change your choices at any time via the “Manage cookies” feature available on the Site.

4.Mandatory nature of information

Certain information is required to process an order, make a payment, issue an invoice, arrange delivery or respond to a request requiring your identification.

If this information is not provided, TELMA PARIS may be unable to provide the requested service.

Information used solely for optional purposes, in particular certain commercial communications, does not condition performance of your order.

5.Recipients of the data

S&S does not sell its customers’ personal data.

To the extent necessary for their tasks, certain information may be disclosed:

To authorised persons within S&S.
To Shopify.
To payment providers.
To carriers and logistics providers.
To IT and technical providers.
To communication, CRM or newsletter tools actually used.
To audience measurement or advertising providers when these services are activated.
To accounting, legal or administrative providers.
To competent authorities when required by law.

6.Shopify

TELMA PARIS uses the Shopify platform to operate its online store.

Shopify provides, in particular, services relating to website hosting, product, order and customer account management, and store security.

For merchants established in Europe, certain processing may in particular be carried out by Shopify International Limited, established in Ireland.

7.Payment

The available payment methods are those presented at the time of order.

The payment providers used may process the information necessary:

To carry out the payment.
For fraud prevention.
For refunds.
To handle disputes.
And to comply with their legal obligations.

The data processing conditions specific to these providers are also governed by their respective privacy policies.

8.Delivery

Information necessary for delivery may be disclosed to the relevant carrier or logistics provider.

They may in particular include:

Your first and last name.
Your address.
Your telephone number.
Your email address.
Your order reference.
Information necessary for shipping and tracking the parcel.

9.Commercial communications

Emails essential to performance of your order, such as order confirmations, payment, shipping, delivery or return information, do not constitute optional commercial communications.

Newsletters and other promotional communications are subject to the rules applicable to commercial prospecting.

You may object to promotional communications or withdraw your consent at any time.

10.Cookies and trackers

The site may use different types of cookies and trackers:

Cookies necessary for the site to function.
Cookies related to the shopping bag, login or payment.
Audience measurement cookies.
Personalisation cookies.
Advertising or marketing cookies.

Trackers strictly necessary for the site to function may be used without consent when they meet the conditions set by regulation.

Other trackers requiring your agreement are only activated after your consent has been obtained.

You may accept, refuse or customise your choices, then change them later via “Manage cookies”.

11.Transfers of data outside the European Economic Area

Certain providers used by TELMA PARIS may belong to international groups or use infrastructures located outside the European Economic Area.

When personal data is subject to an international transfer governed by the GDPR, S&S ensures that the transfer is based on a mechanism authorised by applicable regulation, in particular an adequacy decision or appropriate safeguards such as the standard contractual clauses approved by the European Commission.

12.Retention period

Personal data are retained only for as long as necessary for the purposes for which they were collected, subject to retention or archiving periods required by law.

In particular:

Data necessary for order management and the contractual relationship are retained for the duration needed to perform the contract, then archived when required by law or to defend rights.
Invoices and accounting documents are retained for the applicable statutory periods.
Data linked to customer service requests are retained for the time needed to handle them and follow up the relationship.
Data used for commercial prospecting are retained for a period proportionate to that purpose.
Choices relating to cookies and trackers are retained for the periods provided by applicable regulation.

TELMA PARIS does not retain personal data indefinitely.

13.Security

S&S implements appropriate technical and organisational measures to protect personal data against, in particular:

Unauthorised access.
Loss.
Alteration.
Destruction.
Or unauthorised disclosure.

TELMA PARIS also relies on the security measures implemented by its technical providers.

14.Your rights

Under the conditions set by applicable regulation, you may in particular have:

A right of access to your personal data.
A right of rectification.
A right to erasure in certain situations.
A right to restriction of processing.
A right to object to certain processing.
A right to data portability when the conditions are met.
The right to withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

15.Exercising your rights

To exercise your rights or ask a question about the protection of your personal data, you may contact:

S&S – TELMA PARIS
60 rue François 1er
75008 Paris – France
Email: contact@telmaparis.com

When necessary to avoid disclosing data to an unauthorised person, TELMA PARIS may request information enabling verification of your identity.

16.Complaint to the CNIL

If you consider that your personal data are not processed in accordance with applicable regulation, you have the right to lodge a complaint with the:

Commission Nationale de l’Informatique et des Libertés – CNIL

Information on how to lodge a complaint is available on the CNIL website.

17.Third-party services

When you use a service offered directly by a third party, in particular a payment provider or a social network, that provider may also process your data as a separate controller.

We invite you to consult its own privacy policy.

18.Policy updates

This Privacy Policy may be amended to take account, in particular, of:

A change in regulation.
A change in how the site operates.
The addition or removal of a provider.
Or a change in the data processing carried out by TELMA PARIS.

The applicable version is the one published on the site.

19.Contact

For any question concerning this Policy or the processing of your personal data:

S&S – TELMA PARIS
60 rue François 1er
75008 Paris – France
Email: contact@telmaparis.com